On June 5 of this year, after much anticipation, Diablo IV was released. The action role-playing game is one of the year’s most anticipated releases; however, there have been multiple reports of the game crashing abruptly on PC in the last few days. Players are dismayed to discover that Diablo IV frequently crashes or freezes at random, causing the game to terminate. The issue is currently limited to PCs only. So, what is the cause of the Diablo IV Keeps Crashing on PC error, and how can it be fixed? Find out by reading on.
Players Report Diablo IV Keeps Crashing On PC
More and more players are experiencing error and connectivity problems as the issue has spread over the past week. For some users, the game crashed and terminated as soon as the screen loaded, whereas for others, it halted when a dungeon was loading.
“My game crashed during the cutscene when I examined the odd cranium in the guy’s cabin. Now that I’ve returned to the skull, I cannot click on it. What the heck should I do? A frustrated player wrote.
Blizzard Entertainment ultimately acknowledged that they are addressing the issue on June 30. “We are aware of the allegations of crashes and increased latency since the upgrade. Our teams are actively gathering information for their investigations from extant threads on the matter,” wrote the developers.
How To Fix Diablo IV Keeps Crashing On PC?
Here are some steps you can take to try fixing the issue while Blizzard investigates the error.
- Clear Cache – Delete the shader cache by navigating to System Temporary Files in Windows Settings. Then, select each Directx shader cache for removal.
- Check File Integrity – The game may crash due to corrupt files in the installation directory. Check for damaged items by logging into the Batte.net client and selecting Scan and Repair from the menu. This replaces any corrupted files.
- Update Graphics Preference – Diablo IV could stall if the graphics are not set to High Performance. To optimize the graphics for the game, navigate to Windows Settings and select Graphics. Then, select Diablo IV, navigate to the Options menu, and select High Performance.
- Reinstall Diablo IV – If the instructions above do not work, uninstall and reinstall the game using the Battle.net app. The strategy has been successful for several players.
Diablo 4 System Requirements
Additionally, if your PC does not meet the minimum system requirements, the game may also crash. Here are the minimum and recommended specifications for Diablo IV.
Minimum Requirements
- OS – 64-bit Windows 10 version 1909 or higher
- Processor – Intel Core i5-2500K / AMD FX-8350
- RAM – 8 GB
- Graphics – NVIDIA GeForce GTX 660 / AMD Radeon R9 280
- DirectX – Version 12
- Internet – Broadband Connection
- Storage – SSD with minimum 90 GB
High Graphics Requirements
- OS – 64-bit Windows 10 version 1909 or higher
- Processor – Intel Core i7-8700K / AMD Ryzen 2700X
- RAM – 16 GB
- Graphics – NVIDIA GeForce RTX 2060 / AMD Radeon RX 5700 XT
- DirectX – Version 12
- Internet – Broadband Connection
- Storage – SSD with minimum 90 GB
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